Research Computing planned outage, September 10
On Tuesday, September 10, Research Storage and ACT Unix systems, including NX, will be unavailable whilst essential upgrade work is carried out. The work on Research Storage is to upgrade the outdated...
View ArticleInternal calls added to Microsoft Teams
Microsoft have recently added the ability to voice call internal people in Microsoft Teams. What has been added? You can call internal people through your computer, i.e. people with an “@reading.ac.uk”...
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STUDENTS: change to how you reset your password
We are making a change to the way students reset your password. From tomorrow (10/10/19), you will now use secure Microsoft servers to manage changing and resetting your password. Due to this change,...
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STUDENTS: Change to logging in to University services (Office 365, OneDrive,...
We are making a change to how students log in to some University services. From the 5 November you will have to use your University username plus ‘@student.reading.ac.uk’ to log in to University...
View ArticlemacOS Catalina advice – DO NOT UPGRADE YET!
UPDATE: There are still issues with upgrading to Catalina. However, the following workaround has been reported as having success from some of our users. Apple have released a new MacOS operating system...
View ArticleIssue with e-mail delivery system
Please be aware that we experienced a problem with our e-mail delivery system yesterday, this has caused external e-mail and messages sent to mailman lists being delayed – no e-mail has been lost. The...
View ArticleN:drive not available
N:Drives are back online. We’ve identified an issue which we need to resolve in order to improve reliability & stability. This work will take place this evening around 8pm, and will cause a brief...
View Article16/10/19 Critical Incident – Storage (Website, NDrive, Collab Shares)
Services largely restored. Still some users unable to access N:drives. IT staff will be working this evening to resolve these issues, and aim to get everything back online for tomorrow morning. Further...
View ArticlePhone issues at Greenlands
All telephone services at the Greenlands campus are now available and running as usual, however, we will monitor them to ensure they continue working. We apologies for the disruption this has caused....
View ArticlePhone Planned Outage: 28th October
At 6pm on Monday 28th October the University phones will be out of service for up to 2 hours. This will affect all land-lines on both the Whiteknights & London Road campuses. This is so that...
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Spam email alert –“NEW VOICE MESSAGE”
We have been receiving reports of a recent spam email making it into University inboxes. The email claims that you have a voicemail and asks you to click on a link to listen to it. The message has the...
View ArticleN Drives unavailable
The issue has been resolved, and N: drives are available again. We are continuing to monitor, and have been working with the supplier of the storage to find a long term resolution to improve the...
View ArticleReview of Critical Incident on 19 October
Storage issue On the 19th of October we experienced an issue with our storage service which affected the following services: N:Drives and Collaborative fileshares Web sites, including blogs Inbound...
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Reminder: Change to Students logging in to Office 365 services (Outlook,...
This a reminder of the previous message on the 9th of October: http://blogs.reading.ac.uk/itsnews/2019/10/09/change-to-logging-in-to-university-services-office-365-onedrive-etc/ We are making a change...
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We are taking part in Movember!
We are taking part in Movember! Movember is the leading charity changing the face of men’s health, and this Movember DTS are joining them. Together we can make a difference for men’s health – in...
View ArticlePhone issues
The fix we implemented at 3:30 was successful and the intermittent call issues are resolved. We will monitor the service to make sure it continues to be available. We have identified the problem...
View ArticlePower outage affected IT services
We recently experienced a power outage at 12:15pm that affected our storage which resulted some services being unavailable. We are working to bring back all affected services and hope to achieve this...
View ArticleStaff – password reset currently not working
UPDATE: We have fixed this issue and the password service is operating as normal. We worked with Microsoft on this as a priority and were able to get everything running smoothly once we had identified...
View ArticlePhone outage : Friday, 22 November 2019
Phone lines at the University’s Whiteknights and London Road campuses will be out of service overnight from 6.00 pm on Friday 22 November to 4.00 am on Saturday 23 November. During this time, you will...
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Multi-factor authentication for Office applications from 10 December
Colleagues are advised that from 10 December, the University is changing how you access Microsoft Office applications (Outlook, Word, Excel etc.) remotely. If you log on to the University network from...
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